In the digital age of communication, we talk about some direct mail marketing facts to prove direct mail is not obsolete. Printed mail continues to hold its ground in the UK, offering unique advantages that digital means can’t replicate. In this post, we’ll explore the benefits of using printed mail, with some interesting facts and figures.

Tangibility and Longevity

One of the primary benefits of printed mail is its physical nature. There is some interesting direct mail marketing facts in a study by Royal Mail MarketReach. here are some stats:

  • 57% of respondents said that receiving mail makes them feel more valued
  • 37% said that they keep mailings that interest them.

Printed items, such as letters, postcards, or brochures, can be kept, posted on a bulletin board, or displayed on a fridge, serving as a constant reminder of the sender’s thoughtfulness.

Enhanced Privacy and Security

Data breaches and cyber attacks are significant concerns in the digital age. According to a 2020 study by the UK’s Department for Digital, Culture, Media, and Sport (DCMS), 46% of businesses reported having cybersecurity breaches or attacks in the previous 12 months.

Direct mail marketing facts

Boosts Personal and Emotional Connections

Sending printed mail can create stronger personal and emotional connections with recipients. A study from Royal Mail MarketReach revealed that 70% of consumers feel more connected to a brand after receiving mail from them. Whether it’s a heartfelt letter to a friend, a beautiful wedding invitation, or a handwritten thank-you note, printed mail has the power to touch people emotionally and create lasting impressions.

Cuts Through the Digital Noise

The average person receives a staggering 121 emails per day, according to a report by Radicati Group. This makes it challenging for any single email or text to stand out. In contrast, direct mail marketing has become a rarity, capturing the recipient’s attention in a way that digital communications often can’t. A well-designed and thoughtfully crafted piece of mail can effectively deliver your message and make a lasting impact.

Effective Marketing Tool for Businesses

Printed mail remains an effective marketing tool, particularly for small businesses. One of the best direct mail marketing facts from the Direct Marketing Association (DMA) found that direct mail achieves a 4.4% response rate, compared to just 0.12% for email. A study by Royal Mail MarketReach discovered that 92% of recipients were driven to online or digital activity as a direct result of receiving mail.


Despite living in a digital world, printed mail still holds its own in the UK. This is shows in some of the Direct mail marketing facts detailed. Its tangibility, enhanced security and ability to forge emotional connections, and effectiveness makes it an indispensable communication medium. Printed mail continues to be a relevant and valuable resource for both personal and professional communication. Check out the research that has been completed by the Royal mail research here.


A direct mail postcard continues to be a popular and cost-effective marketing tool for businesses. The key to unlocking the best return on investment (ROI) is to craft a compelling message that grabs the attention of your target audience. In this blog, we’ll discuss what’s essential to make your direct mail postcards stand out and deliver a clear.


One of the most effective ways to capture the attention of your recipient is to personalise the postcard. Use their first name, mention their location, or include a personalized offer tailored to their interests. Research has shown that personalised marketing can lead to higher engagement and conversion rates.


Incorporate the word “exclusive” to create a sense of urgency and privilege. By suggesting that the offer is not available to everyone, you’ll appeal to the recipient’s desire for uniqueness and exclusivity, prompting them to act quickly.


Who doesn’t like free stuff? Use “free” to promote an enticing offer or bonus item that comes with a purchase or a subscription. This tactic can dramatically increase the perceived value of your offer, making it more likely that recipients will take action.

Limited Time

Implying that an offer is only available for a short period will encourage recipients to act promptly. Including phrases like “limited time” or “offer expires” can create a sense of urgency that drives conversions.


Everyone loves a bargain. Highlight the potential savings a recipient can expect if they take advantage of your offer. The prospect of saving money is a strong motivator that can inspire action.


Reassure your audience that your product or service has been tried, tested, and proven to deliver results. Testimonials, reviews, or case studies can be used to support this claim, building trust and credibility.


Make the process of taking advantage of your offer as simple as possible. Use the word “easy” to emphasise the convenience and accessibility of your product or service. Eliminating perceived barriers can make the decision to act more appealing.

Postcard direct mail of different places


Offer a guarantee to alleviate any concerns or hesitations that may be holding potential customers back. A money-back guarantee, for example, can help instil confidence in your product or service.

Act Now

An effective call-to-action (CTA) is critical for motivating your audience to take the desired action. Use phrases like “act now,” “call today,” or “visit our website” to create a sense of immediacy and guide your recipients toward the next step.

Conclusion: Crafting a Winning Direct Mail Postcard

To achieve the best ROI from your direct mail postcard campaign, make sure to incorporate these powerful keywords and phrases. They will help you craft a compelling message that grabs attention, generates interest, and drives action. Check out some of the designs here and remember to personalize your message, create a sense of urgency, and offer value to your audience. With the right combination of words and a clear, actionable takeaway, your postcard campaign can deliver impressive results.

Direct mail Mastery may seem like a relic from the past. However, with the right approach, You can create an incredibly effective tool for boosting your business’s visibility and customer engagement. Today, we’ll explore how to master your direct mail for marketing, including expert tips, creative strategies, and real-life examples of success.

Know Your Audience

Before diving into a direct mail campaign, it’s crucial to have a deep understanding of your target audience. By identifying their demographics, preferences, and pain points, you can tailor your message to resonate with them. Moreover, thorough audience research allows for better list segmentation and more personalized content.

Craft a Compelling offer

A compelling offer is at the heart of any successful direct mail campaign. Whether it’s a discount, a free trial, or an exclusive product, your offer should be enticing enough to grab your audience’s attention and prompt them to take action.

Design Matters

The visual appeal of your direct mail piece plays a vital role in capturing your audience’s interest. By using eye-catching images, bold colours, and clean layouts, you can increase the likelihood of your mail being opened and read. Check out some ideas here:

Personalize Your Message

One of the key advantages of direct mail is its ability to deliver a personalized message. By including your recipient’s name and other relevant details, you can foster a sense of connection and make your offer more appealing.

Test and Optimize

To maximize the effectiveness of your direct mail campaign, it’s essential to test different variables, such as headlines, offers, and designs. By analysing the results and making data-driven adjustments, you can continually refine your approach and increase your return on investment.

Integrate with Digital Channels

While direct mail has its unique strengths, it’s even more powerful when combined with digital marketing efforts. Integrating your direct mail campaign with email, social media, and other online channels can amplify your message and help you reach a wider audience. You can even use the webhooks available with our integration.

integration with direct mail


Direct mail marketing may seem old-fashioned, but it remains a valuable tool in the modern marketing landscape. By understanding your audience, crafting compelling offers, and implementing creative strategies, you can harness the power of direct mail to elevate your business success to direct mail mastery. So, don’t shy away from this tried-and-true marketing method – embrace it and watch your business grow

In an era dominated by digital marketing, UK businesses still find value in direct mail and choosing between franking machines and direct mail software-as-a-service (SaaS) products can be challenging. This article compares the pros and cons of both options, helping you make an informed decision.

Franking Machines: Pros and Cons


  1. Cost Savings: Franking machines offer discounted postage rates from Royal Mail, making franked mail more affordable than traditional stamps.
  2. Time Efficiency: Streamlined mail processing eliminates the need for affixing stamps, speeding up mailroom operations.
  3. Professional Image: Franked mail exudes a polished appearance, fostering a professional image and increasing brand visibility.
  4. Increased Security: Password protection and built-in scales ensure accurate postage, reducing under- or over-payment risks.
  5. Tracking and Reporting: Comprehensive reports generated by franking machines allow businesses to monitor and manage their postage expenses.


  1. Upfront Costs: Franking machines require an initial investment, which may be a financial obstacle for smaller businesses.
  2. Maintenance: Periodic servicing and ink cartridge replacements add to the overall cost of ownership.
  3. Limited Flexibility: Physical presence is required to use the machine, restricting remote working opportunities.
Franking Machine

Direct Mail SaaS: Pros and Cons


  1. Accessible Anywhere: Cloud-based direct mail SaaS platforms are accessible from any device with internet access, enabling remote work.
  2. Scalability: SaaS products cater to various business sizes and can be easily scaled to accommodate growth.
  3. Lower Upfront Costs: Direct mail SaaS platforms typically offer subscription-based pricing, eliminating the need for significant upfront investments.
  4. Automated Processes: SaaS products automate numerous tasks such as address verification, reducing manual input and errors.
  5. Integration Capabilities: Direct mail SaaS platforms often integrate with customer relationship management (CRM) tools, streamlining marketing processes.


  1. Recurring Costs: Subscription fees for SaaS products can accumulate over time, potentially outweighing the cost savings of franking machines.
  2. Internet Dependency: Access to the platform requires a stable internet connection, which may be a hindrance in areas with limited connectivity.
  3. Data Privacy: Storing sensitive customer data on cloud servers may raise security and privacy concerns for some businesses.


Both franking machines and direct mail SaaS products have their merits and drawbacks. While franking machines provide cost savings and a professional image, they require an upfront investment and physical presence. On the other hand, direct mail SaaS platforms offer accessibility, scalability, and integration capabilities but depend on internet connectivity and involve recurring costs. Ultimately, the best choice for your business will depend on your unique needs, budget, and growth trajectory.

Direct mail is a powerful marketing tool that can help businesses generate leads and increase sales. However, in order to make the most of your direct mail campaigns, it’s important to understand how to measure their success. In this blog post, we’ll explore how to measure the ROI of direct mail campaigns, including how to track response rates, conversions, and customer acquisition costs.

Direct Mail Response Rates

One of the key metrics to track when measuring the success of a direct mail campaign is response rate. Response rate is the percentage of people who respond to your direct mail, either by making a purchase, requesting more information, or taking some other desired action.

To track response rates, you’ll need to include a call-to-action, such as a coupon or a special offer. You can then track the number of people who respond to this call-to-action and divide it by the total number sent out. This will give you your response rate.


Response rate is a good indicator of the effectiveness of your direct mail campaign, but conversions are even more important. Conversions are the percentage of people who take the desired action, such as making a purchase or filling out a form.

To track conversions, you’ll need to include a way to measure how many people actually made a purchase or took the desired action. This could be through a unique promo code or by tracking website traffic to a specific landing page. Once you have this data, you can divide the number of conversions by the total number of direct mail pieces you sent out to get your conversion rate.

Direct Mail Envelope and letter

Customer Acquisition Costs

Measuring the success of a direct mail campaign is not just about tracking response rates and conversions, but also about understanding the cost of acquiring each customer. Customer acquisition cost (CAC) is the total cost of your direct mail campaign divided by the number of customers you acquired.

To calculate CAC, you’ll need to track all the costs associated with your direct mail campaign, including the cost of printing and postage, as well as any other costs such as design or copywriting. You’ll then need to divide this by the number of customers who made a purchase or took the desired action.


Measuring the ROI of direct mail campaigns is essential for businesses looking to maximize their marketing budgets. By tracking response rates, conversions, and customer acquisition costs, you can gain valuable insights into the effectiveness of your campaigns. This helps you make data-driven decisions about future marketing efforts.

To ensure the success of your direct mail campaigns, be sure to include a clear call-to-action, track conversions using unique promo codes or landing pages, and track all the costs associated with your campaign to calculate CAC. By doing so, you can maximize the ROI of your direct mail campaigns and grow your business.

Direct mail continues to be a powerful tool in the marketing mix, and a well-designed piece can make a big impact on potential customers. In 2023, there are several design trends that are set to take the world of direct mail by storm. Let’s take a look at what’s hot in direct mail design this year.

Bold Typography

Bold typography is a trend that has been gaining traction in recent years, and it’s set to be even bigger in 2023. Large, eye-catching type can be used to emphasize important messages or to create a visual hierarchy within the piece. Sans-serif fonts like Helvetica and Futura are popular choices for bold typography, as they are clean and easy to read.

Minimalist Layouts

Minimalism is another trend that has been popular for a while, and it’s not going away anytime soon. In 2023, we expect to see even more direct mail pieces with clean, minimalist layouts that emphasize white space and simplicity. Minimalist layouts can be especially effective for high-end brands or products, as they communicate a sense of sophistication and elegance.

AI design image

Custom Illustrations

Custom illustrations are a great way to make a direct mail piece feel unique and memorable. In 2023, we expect to see more companies using illustrations to create a sense of whimsy and playfulness in their direct mail pieces. Illustrations can also be used to convey complex ideas or instructions in a simple and visually appealing way.

Examples of Effective Direct Mail Designs

Let’s take a look at some examples of effective direct mail designs that incorporate these trends:

  • A minimalist postcard for a high-end fashion brand that uses bold typography and a simple layout to convey sophistication and elegance.
  • A direct mail piece for a new restaurant that uses custom illustrations to showcase the menu items and create a sense of playfulness and fun.
  • A direct mail brochure for a B2B software company that uses a clean, minimalist layout and bold typography to emphasize the benefits of the product.

Tips for Making Your Campaign Stand Out

To make your direct mail campaign stand out in 2023, consider incorporating some of these design trends into your piece. Here are a few tips to keep in mind:

  • Use bold typography to emphasize important messages or create a visual hierarchy within the piece.
  • Keep your layout simple and minimalist to convey a sense of sophistication and elegance.
  • Consider using custom illustrations to make your piece feel unique and memorable.
  • Don’t be afraid to experiment with different colors and textures to create a tactile and visually appealing piece.

In conclusion, direct mail design trends in 2023 will be all about bold typography, minimalist layouts, and custom illustrations. By incorporating these trends into your direct mail piece and following these tips, you can create a memorable and effective campaign that stands out from the crowd.

Companies are constantly looking for new ways to improve their marketing strategy and stand out from the competition. Many companies are turning to online channels such as social media, email, and paid advertising to reach their target audience although often one that is overlooked which is direct mail. In this blog post, we’ll discuss the benefits of using direct mail, and how it can help your marketing strategy.

What is Direct Mail?

Direct mail is a form of marketing that involves sending physical mail pieces, such as postcards or letters. Generally Direct mail is typically used to promote a product or service, generate leads, or drive sales. While it may seem outdated in the digital age, direct mail can be an effective marketing channel when used in conjunction with other marketing efforts.

Direct mail letter

Why Use Direct Mail in your Marketing Strategy?

Direct mail can be a valuable addition to your marketing strategy. Here are some of the reasons why:

  • Targeted Marketing: Direct mail allows you to target specific audiences with personalized messaging. This can help you reach potential customers who may not be active on digital channels or who are difficult to reach.
  • Tangible Marketing: Unlike digital advertising, direct mail provides a tangible experience for the recipient. This can make your message more memorable and increase the chances of a response or conversion.
  • Cost-Effective Marketing: Direct mail can be a cost-effective way to reach your target audience, especially when compared to digital advertising. By targeting specific audiences, you can increase the ROI of your campaigns.

How to Optimize Direct Mail for SEO

To ensure that your direct mail campaigns are effective, it’s important to optimize them for SEO. Here are a few to get started:

  1. Use Targeted Keywords: Include targeted keywords in your direct mail copy to improve your search engine rankings.
  2. Create a Landing Page: Create a dedicated landing page for each direct mail campaign to drive traffic and improve your SEO.
  3. Make it Easy to reach your landing page: Create a QR code to make it easy for your customers to reach your landign page
  4. Track Your Results: Use analytics and tools to track the results of your direct mail campaigns, including website traffic and conversions.


Direct mail can be a valuable addition to your marketing strategy. By using targeted, and cost-effective marketing, you can reach potential customers who may be difficult to reach through digital channels. To optimize your direct mail campaigns for SEO, use targeted keywords, create dedicated landing pages, and track your results. By incorporating direct mail into your marketing strategy we believe you’ll be surprised how much you can improve your overall ROI and drive more sales.